Overview

Customer Service Representative

TEXAS LABOR, CORP is a leading global flexible packaging company with comprehensive product offerings. We are guided in our work by four core values that are the basis for our success: Integrity, Intensity, Innovation, and Involvement. We bring brand owners and packaging experts together to generate fresh thinking, accelerate advanced technology and increase speed-to-market, package customization and consumer differentiation. Our expertise is rooted in shared core values grown from the heritage of our small businesses and strategic acquisitions. Collectively, we are stronger and more responsive, with a broader geographic footprint. Together, we are TEXAS LABOR, CORP, the trusted leader in global change in business process.

The Company’s core values are designed to create a positive corporate culture that is inclusive, respectful and responsive to all team members. These values are the foundation for an environment where team members feel valued, their efforts are recognized and their ideas are heard. If this sounds like you, join our team!

The ideal candidate will have experience in a fast-paced customer service environment for customer service representative position. This person should be able to build relationships quickly while maintaining high levels of accuracy and efficiency. This position will be responsible for answering phones, emailing orders and assisting customers with questions and problems they may be facing with their order fulfillment process.

Responsibilities:

  • Greet customers warmly and provide immediate solutions to their questions and problems
  • Accurately enter orders into system and ensure proper processing
  • Monitor open orders to ensure accuracy
  • Prepare mailings for customers by completing required fields, setting type size, and preparing mailings for mailing
  • Ensure customers get the correct order information from order to delivery date
  • Prepare daily weekly monthly reports by completing required reports
  • Keep records of customer interactions through CRM system
  • Shift 8am- 5pm M-F
  • The successful candidate will have experience working in a manufacturing environment with customers who are both sophisticated and technical – preferred experience working with technical manuals.

Requirements:

  • High school diploma or equivalent required; college degree preferred
  • 2 years of customer service experience required; 3-5 years preferred

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Garland, TX 75041: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Manufacturing: 5 years (Preferred)

Shift availability:

  • Day Shift (Preferred)

Work Location: In person

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